Service IQ sings the praises of our New Plymouth Retail Store - Leading Edge
The Spark store in New Plymouth won a major retail award, and received a gift of home-baked lamingtons from a grateful customer. Events like this are not everyday occurrences, but manager Jody Stephens says the recognition and appreciation is double proof that her planned staff training really does the business.
“We don’t just sell things and you’re done,” says Jody. “It’s about the whole experience which for us includes after-sales service.”
The popular shop recently picked up ‘Top Specialty’ store in the Waikato/ Taranaki region at the recent Top Shop Awards in Auckland – fantastic news for the manager who was on holiday at the time of the big event.
“I jumped around my hotel room when my team texted me,” she laughs.
The secret to her special store’s success is strong customer service, a key focus of ServiceIQ’s retail training programmes.
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